The State of New York has implemented a convenient "electronic" payment option for receiving your child support payments using a prepaid Debit MasterCard® card - A better way to receive your child support payments. Simply spend your money by presenting your debit card; it is safe, convenient and secure. You have immediate access to your funds because your child support payments are electronically loaded to your debit MasterCard® card account. You will not be waiting for your check to be sent through the mail.
The new debit MasterCard® account provides access to your funds 24 hours a day at ATMs, bank teller windows and merchant locations worldwide, anywhere debit MasterCard® cards are accepted. Your debit card account is FDIC insured and your account is protected by your Personal Identification Number (PIN).
Your deposits are posted on the banking day after your payment is received and processed. The State of New York is pleased to offer you the convenience and security of the New York Debit MasterCard®.
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ATM Locators
Get Cash Back with purchases
Many merchants including most grocery stores, home improvement stores, and others allow you to get cash back when you make a purchase. You can save a trip to the ATM with Cash Back.
Tell the cashier before swiping your Card you would like to get cash back with your purchase. Select "Debit Card" and follow the prompts to get "Cash Back" and the amount you would like to receive. |
Find the Nearest ATM
Look for the MasterCard® logo on ATMs worldwide. Click on the MasterCard® logo below to find the nearest ATM |
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Avoid ATM Surcharge Fees
- Some ATM owners may apply a fee called a surcharge or convenience fee to use their ATMs.
- Avoid paying this fee by using ATMs in the State of New York bearing one of the logos shown below.
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Safety Tips when Using ATMs
ATMs are a convenient way to access your money. Here are a few tips on how you can help protect yourself when using an ATM. - Have your Card out and ready to use as you approach an ATM. If you observe or sense suspicious persons or circumstances, do not use the ATM at that time.
- Avoid ATMs that are poorly lit, hidden, or obstructed from view.
- Never count your money at the ATM. Wait until you are in a safe location.
- Take a trusted family member or friend with you, especially at night.
- If you feel you are being followed when leaving an ATM, drive immediately to the nearest police or fire station, or to a busy, well-lit location. Call the police immediately.
- If you are involved in a confrontation with an assailant who demands your money, COMPLY. Your safety and life is more important than any amount of money.
- Never swipe your Card in an ATM that looks damaged or appears to have been tampered with.
- It is not advisable to wear expensive jewelry or bring valuables to the ATM. This is an added incentive to the assailant.
- Do not re-enter your PIN if the ATM keeps your Card. Instead, call Customer Service immediately to report your Card lost.
You can always find your customer service number on your Card, on this website, and on the printed information included when you received your Card. In-Network ATM Locators
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Lost, Stolen Cards
If you believe your Card or PIN has been lost or stolen or that someone has transferred or may transfer money from your available funds without your permission, call us at 1-866-461-4093, or write to us at Customer Account Services, P.O. Box 245997, San Antonio, Texas 78224-5997.
Access to available balance and transaction history through the internet.
Online web access to your Card account, balance, and transaction history is the quickest and easiest way to review transactions and deposits posted to your Card account. Your transactions are usually displayed immediately in date and time order.
Transaction history for the past 60 days is available online, at any time of day for your convenience. Print your transaction history by selecting the preferred month.
Low Fees Charged for Other Services Using your Debit MasterCard®
- $0.90 for successful ATM cash withdrawals at in-network ATMs after 2 for no fee per month.
- $0.90 for successful ATM cash withdrawals at out-of-network ATMs.
- $0.50 for ATM balance inquiries at out-of-network ATMs.
- $0.50 for all ATM denials. An ATM denial occurs when there are not available funds to cover your cash withdrawal request.
- $5.00 for each replacement Card issued after the initial card issuance. You are also allowed one Card replacement for no fee every 12 month period.
- $15.00 for a request to expedite card delivery. Expedited delivery is a two to three business day delivery. Standard Card replacement fees may also apply.
- $1.50 for each International ATM cash withdrawals, plus an additional fee of 1% of the transaction amount, for each ATM cash withdrawal conducted outside the USA.
*Note: Please see the Terms of Use for full listing of fees.
Shop with it.
You can use your New York Debit MasterCard® at merchant locations displaying the MasterCard Acceptance Mark and there is no fee for point of sale transactions at these locations using your signature or PIN. You may also ask for "cash back" with your purchase.
Get Cash Faster.
Get cash at "in-network" ATMs, MasterCard® Member bank or Credit Union teller windows within the State of New York, or at your favorite merchant location, displaying the MasterCard® Member Acceptance mark.
"In-network" ATM locations include Wells Fargo Bank, Citizens Bank, Alliance One Credit Unions, and Allpoint ATMs within the State of New York.
Toll-Free Customer Service.
You have unlimited access to our web site 24 hours a day, 7 days a week, 365 days a year. Once a payment is loaded, you may access information regarding your account via the toll-free customer service telephone number 1-866-461-4093 or the Internet at www.eppicard.com. International caller would use 1-801-352-3298.
Secure.
Your account is FDIC insured and protected by your personal identification number (PIN). Your web account is secured by your personally selected User ID and password.
Avoid ATM Surcharge Fees
- Some ATM owners may apply a fee called a surcharge or convenience fee to use their ATMs.
- Avoid paying this fee by using ATMs in the State of New York bearing one of the logos shown below.
Free Services Using your Debit MasterCard®
- Purchases at Point of Sale location using your Personal Identification Number (PIN) or signature.
- Cash back with purchase.
- Two (2) ATM cash withdrawals for no fee each month at "In-network" ATM locations. In-network locations include Wells Fargo Bank, Citizens Bank, Alliance One Credit Unions, and Allpoint ATMs within the State of New York.
- Unlimited ATM balance inquiries for no fee conducted at in-network ATM locations.
- Cash withdrawals at MasterCard® Member Bank or Credit Union teller windows.
- Initial Card Issuance.
- No monthly Account Maintenance fee.
- Access to Card account information via www.EPPICard.com, interactive voice response (IVR) or live operator.
*Note: There is never a fee to report your card as lost or stolen, or to dispute a transaction posted to your account.
