EPPICard

EPPICard Login

In February, 2009, the State of Ohio implemented the new Ohio EPPICard™ program. Cash Benefit recipients (Ohio Works First, Ohio Works First Work Allowance, Ohio Refugee Cash Assistance or Disability Financial Assistance) can now access their payments online using a MasterCard^®; debit card. Your payments are automatically loaded onto the card and you can go to millions of MasterCard^®; ATM and retailer locations in Ohio and around the world to make a purchase or receive cash.

Easy access to cash at thousands of ATM locations.

EPPICard cardholders can obtain cash at any ATM displaying the MasterCard^® or Cirrus^® logos.

Avoid ATM surcharges by using your Ohio EPPICard MasterCard^® card at PNC, and Alliance One ATM's.

Free cash back with purchases at many retailer locations.

EPPICard cardholders can make purchases or make purchases and receive cash back with no additional fees at many retailers, including grocery stores displaying the Maestro^® logo.

Look for the MasterCard^® or Maestro^® logos to identify participating merchants.

Access to available balance and transaction history through the Internet.

Cardholders have secure access to their available balance and transaction history using their user ID and password.

All transaction information is displayed immediately in date and time order.

Online access to available balance information is the quickest and easiest method available for the user.

Monthly transaction history for the past 60 days is always available to users online.

Low Transaction Fees

Ohio EPPICard cardholders are assessed the following fees:

Purchases at merchant locations: No fee
Cash-Back with purchase: No fee
Cash withdrawals at MasterCard^® teller windows: No fee
Deposit notification services: No fee
ATM Cash Withdrawal: One (1) free ATM cash withdrawal each month at Alliance One and PNC locations. A fee of $0.75 each withdrawal after free are used - Additional fees may be charged if not used at in-Network ATMS - Alliance One, and PNC Bank ATMs.
ATM Balance Inquiry: One (1) free ATM Balance Inquiry each month at Alliance One or PNC locations. A fee of $0.40 each inquiry after free are used.
Customer service calls to the Integrated Voice Response (IVR) system: $0.25 after ten free calls

Refer to the disclosure statement for a complete listing of all fees

Program Material

Program Information

(English, Spanish, Somali)

Card Carrier

(English, Spanish, Somali)

Disclosure Statement

(English, Spanish, Somali)

To view these documents in PDF format, you will need Adobe Reader. This program is available for free download here:

ATM Locator

Get Cash Back with purchases
Many merchants including most grocery stores, home improvement stores, and others allow you to get cash back when you make a purchase. You can save a trip to the ATM with Cash Back.
Tell the cashier before swiping your Card you would like to get cash back with your purchase. Select "Debit Card" and follow the prompts to get "Cash Back" and the amount you would like to receive.

Find the Nearest ATM
Look for the MasterCard^® logo on ATMs worldwide. Click on the MasterCard^® logo below to find the nearest ATM

Wright-Patt

Directions Credit Union

Ohio University Credit Union

Hancock Federal Credit Union

State Bank

Safety Tips when Using ATMs
ATMs are a convenient way to access your money. Here are a few tips on how you can help protect yourself when using an ATM.

Have your Card out and ready to use as you approach an ATM. If you observe or sense suspicious persons or circumstances, do not use the ATM at that time.
Avoid ATMs that are poorly lit, hidden, or obstructed from view.
Never count your money at the ATM. Wait until you are in a safe location.
Take a trusted family member or friend with you, especially at night.
If you feel you are being followed when leaving an ATM, drive immediately to the nearest police or fire station, or to a busy, well-lit location. Call the police immediately.
If you are involved in a confrontation with an assailant who demands your money, COMPLY. Your safety and life is more important than any amount of money.
Never swipe your Card in an ATM that looks damaged or appears to have been tampered with.
It is not advisable to wear expensive jewelry or bring valuables to the ATM. This is an added incentive to the assailant.
Do not re-enter your PIN if the ATM keeps your Card. Instead, call Customer Service immediately to report your Card lost.

You can always find your customer service number on your Card, on this website, and on the printed information included when you received your Card.

Other Links

Ohio Department of Job and Family Services
http://jfs.ohio.gov/

MasterCard ATM Locator
http://www.mastercard.com/us/personal/en/cardholderservices/
atmlocations/index.html

County Website Link
http://jfs.ohio.gov/County/cntydir.stm

Interpretation
http://jfs.ohio.gov/refugee/docs/interpretation_resources_table.pdf

Lost, Stolen cards

If you believe your Card or PIN has been lost or stolen or that someone has transferred or may transfer money from your available funds without your permission, call us at 1-866-320-8822.

Contact Us

For questions about your benefits, contact your local County Department of Job and Family Services.

For all questions related to the EPPICard™ MasterCard^® cardholders should call the Customer Service toll free number at 1-866-320-8822. Customer Service is available 24 hours a day, 7 days a week and handles calls related to:

Reporting lost, stolen, or damaged cards.
Balance inquiries.
PIN changes.
Transaction history requests.
Registering a complaint about a card issue.
Questions about card usage.
Questions about international card usage.

Protecting your personal and account information is our top priority

Occasionally our fraud prevention team may call you to verify if a specific transaction or transactions were authorized by you.

If we do call you, we will NEVER ask for your social security number or secret PIN number.

If you are ever unsure a call you receive about your Card or account is legitimate, hang up immediately and call us back using the toll-free telephone number found on this website, on the back of your Card or in the information included with your Card.

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