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Reminder:To avoid delays in your support payments , please keep your local CSEA informed of your current address. Ohio e-QuickPay cards will be re-issued every three years based on the "Valid Thru" date on the front of your card. If your address is not current, you will not receive your re-issued card. For additional information regarding "expiring" Ohio e-QuickPay cards, please click here.

In July, 2004, the State of Ohio implemented the new e-QuickPay SM program. Custodial parents can now access their payments online using a MasterCard debit card. Your payments are automatically loaded onto the card and you can go to millions of MasterCard ATM and retailer locations in Ohio and around the world to make purchases or receive cash.

Easy access to cash at thousands of ATM locations.

e-QuickPaySM cardholders can obtain cash at any ATM displaying the MasterCard® or Cirrus® logos.

Avoid ATM surcharges by using your Ohio e-QuickPay Debit MasterCard® at Fifth Third bank ATM's or other selected locations.

There are no ATM Surcharge fees at Fifth Third Bank or Alliance One locations.

Free cash back with purchases at many retailer locations.

e-QuickPaySM cardholders can make purchases or make purchases and receive cash back with no additional fees at any MasterCard® merchant location.

Look for the MasterCard® or Maestro® logos to identify participating merchants.

All bank teller locations displaying the MasterCard® logo will provide cash withdrawals at no cost to e-QuickPaySM cardholders.

Access to available balance and transaction history through the Internet.

Cardholders have secure access to their available balance and transaction history using their user ID and password.

All transaction information is displayed immediately in date and time order.

Online access to available balance information is the quickest and easiest method available for the user.

Monthly transaction history for the past 60 days is always available to users online.

Low Transaction Fees

Ohio e-QuickPaySM cardholders are assessed the following fees:

  • One (1) free ATM cash withdrawal each month at Alliance One locations. A fee of $0.75 ATM Cash Withdrawal Fee after free are used
  • $0.40 for ATM balance inquiries
  • The first replacement card issued each year is free, $5.00 for each replacement card issued thereafter
  • $18.00 for each expedited replacement card fee
  • ATM Surcharges except at Fifth Third and Alliance One ATM locations
Program Materials
  • NOC
  • Card Carrier
  • Program Instruction
  • Disclosure Statement
    		•
    To view these documents in PDF format, you will need Adobe Reader. This program is available for free download here:
    ATM Locator

    Get Cash Back with purchases
    Many merchants including most grocery stores, home improvement stores, and others allow you to get cash back when you make a purchase. You can save a trip to the ATM with Cash Back.
    Tell the cashier before swiping your Card you would like to get cash back with your purchase. Select "Debit Card" and follow the prompts to get "Cash Back" and the amount you would like to receive.

    Find the Nearest ATM
    Look for the MasterCard® logo on ATMs worldwide. Click on the MasterCard® logo below to find the nearest ATM

    MasterCard ATMs
    Fifth Third bank
    PNC Bank Alliance One

    Safety Tips when Using ATMs
    ATMs are a convenient way to access your money. Here are a few tips on how you can help protect yourself when using an ATM.

    • Have your Card out and ready to use as you approach an ATM. If you observe or sense suspicious persons or circumstances, do not use the ATM at that time.
    • Avoid ATMs that are poorly lit, hidden, or obstructed from view.
    • Never count your money at the ATM. Wait until you are in a safe location.
    • Take a trusted family member or friend with you, especially at night.
    • If you feel you are being followed when leaving an ATM, drive immediately to the nearest police or fire station, or to a busy, well-lit location. Call the police immediately.
    • If you are involved in a confrontation with an assailant who demands your money, COMPLY. Your safety and life is more important than any amount of money.
    • Never swipe your Card in an ATM that looks damaged or appears to have been tampered with.
    • It is not advisable to wear expensive jewelry or bring valuables to the ATM. This is an added incentive to the assailant.
    • Do not re-enter your PIN if the ATM keeps your Card. Instead, call Customer Service immediately to report your Card lost.

    You can always find your customer service number on your Card, on this website, and on the printed information included when you received your Card.
    Other Links

    State of Ohio Government Info and Services
    http://www.state.oh.us

    Ohio Dept of Jobs and Family Services, Office of Child Support
    http://jfs.ohio.gov/OCS

    The County CSEA (Child Support Enforcement Agency)
    http://jfs.ohio.gov/county/cntydir.stm

    Bank Links in Ohio
    http://www.thecommunitybanker.com/bank_links/usa_ohio.htm
    Lost, Stolen cards

    If you have lost your card or if it has been stolen, you should immediately call the toll free Customer Service number at 1-800-503-1283. This number is available 24 hours a day-7 days a week. For Customer Service outside of the United States, call toll free by dialing 1-800-503-1293.
    Contact Us

    e-QuickPay SMcardholders, who have any questions about their child support case, should contact their county CSEA or call CSPC Customer Support toll free at 1-888-965-2676.

    For all questions related to the e-QuickPaySMDebit MasterCard®, cardholders should call the Customer Service toll free number at 1-800-503-1283. Customer Service is available 24 hours a day, 7 days a week and handles calls related to:

    • Reporting lost or stolen cards
    • Balance inquiries
    • PIN changes
    • Transaction history requests
    • Registering a complaint about a card issue
    • Questions about card usage
    • Questions about international card usage

    Protecting your personal and account information is our top priority

    Occasionally our fraud prevention team may call you to verify if a specific transaction or transactions were authorized by you.

    If we do call you, we will NEVER ask for your social security number or secret PIN number.

    If you are ever unsure a call you receive about your Card or account is legitimate, hang up immediately and call us back using the toll-free telephone number found on this website, on the back of your Card or in the information included with your Card.
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