Contact Us

EPPICard - the safe and convenient way to access your deposits.

Cardholders who have any questions about their Child Support payments:

For any questions regarding your child support payments, please contact the State of New Mexico, Human Services Department.

Customer Service is available 24 hours a day, 7 days a week

For all questions related to the EPPICard™ Visa^®, cardholders should call the Customer Service toll free number at 1-866-898-2213, international caller must call 866-323-4797. Customer Service is available 24 hours a day, 7 days a week and handles calls related to:

Check your balance
Select or change your Personal Identification Number (PIN)
Review transaction history
Ask questions about the card use
Dispute a transaction posted to your card account
Report lost or stolen card

Protecting your personal and account information is our top priority

Occasionally our fraud prevention team may call you to verify if a specific transaction or transactions were authorized by you.

If we do call you, we will NEVER ask for your social security number or secret PIN number.

If you are ever unsure a call you receive about your Card or account is legitimate, hang up immediately and call us back using the toll-free telephone number found on this website, on the back of your Card or in the information included with your Card.